Tuesday, July 11, 2006

Two weeks ago I ordered two of my summer books from Amazon.com because the prices were brilliantly cheaper than anywhere else online, including half.com. As part of a trial "prime membership" with Amazon, I utilized the "free" two day shipping option in hopes that I would get my books by Friday, June 7th (figuring, of course, that the 4th would throw off the original date of the 6th by just a day). Apparently both Amazon's and the UPS' estimate were highly flawed, mainly do in part to the UPS. However, Amazon is still somewhat to blame as well.

When my book hadn't arrived on Monday I decided to check into what exactly happened to them. It's not like a shipment with tracking disappears; quite the contrary, it doesn't appear at all unless you track it down yourself. Apparently Amazon shipped the package via UPS under the impression that UPS would deliver the package properly to my residence. However, deliveries to this location go to a mailbox that I can't readily access 24:7. As such, the UPS delivery person cannot drop the package off at my door or my mailbox. Instead, they're supposed to leave it in the hands of the local staff here to take care of it. Apparently that's too difficult for this unnamed UPS delivery person in part because it would actually mean walking a few steps and talking to the local staff. It also appears to be tenuous for this particular driver because he or she has a record of trying to deliver stuff after the close of business at 7:30 P.M. Honestly, who does that? Of course no one is going to be around to pick up or sign for the package when business hours ended two hours ago.

Perhaps what's worse is the fact that I've called the local UPS Store and the UPS General Offices in hopes of rectifying the situation only to be told that it was my fault for not picking up the package or not being around to receive it. Yes, UPS, you totally nailed the situation! Oh! But did you consider the fact that there is a simple but different process you must go through to deliver packages to houses, apartments, condos, and businesses. Apparently not. So I retorted that UPS had, in fact, been the cause of the problem due to their lack of education and their severe lack of good business practices. If someone orders something for two day shipment and gets their package within the time a ground shipment would've arrived, that's BAD. Why should I even bother to waste the money on "expedited" shipping when it isn't even going to arrive at the time I need it?

Thanks to this UPS delivery person my books are late and I've had to pay for extra copies in the hopes that the original ones that I ordered will arrive on time so that I may exchange them with the bookstore and get my refund. Pending, of course, I receive my books before the last day to get a full refund.

I suppose it's not so bad, especially since this particular driver has tried to deliver the package three times (when they usually only try two times); however, it's a situation that needs to be rectified before it causes me financial strain because of their untimely practices. Let's see if they get it right tonight.

6 comments:

RockSteady said...

Here... this should make you feel better:

http://porktornado.diaryland.com/upssucks.html

Or, at least, you won't feel alone in your hatred for UPS...

Bree said...

Wasn't that posted on Las F a while ago? I swear I've read it before...

Thister said...

Haha! I read that a while ago, actually, thanks to Bree. (At least I remember it!) It was a hilarious post and after going through a similar predicament I sympathize even more. That being said, I don't think I am nearly as enraged as he was. Case in point, his 10 things "Brown Can Do." Though, I do agree with him about his #1 in this particular instance. In the off chance that these might have been 100% essential for the first day of classes I would've been screwed by UPS.

The good news is that my books were finally delivered tonight, but I can't pick them up until tomorrow. Finally!

Anonymous said...

UPS= pompous asses.

I have NEVER had a package delivered from UPS without some sort of issue that pushes back shipping atleast 1 day. The y are TERRIBLE. What is even more ridiculous, is that sometimes they do an "investigation" on the package, and tell you that it will take 7 days before they can disclose information regarding the whereabouts of the package. what fuckers.


-chace

RockSteady said...

You know, now that I think about it, I think I posted that link on my page awhile back. But it was funny, so you all get to read it again!!! Plus I couldn't resist the timeliness with your own debacle with UPS.

PS -- your word verifications are making me want to set my eyelids on fire, too.

carebear said...

hey just letting you know that i didn't leave you, did you get my email thingy, it's short and sweet, will i am so sorry but computer problems, i can't get on msn right now computer being dumb, but i will be online if you want to do something

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